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Andy Sernovitz at BlogTalkRadio

Andy Sernovitz, co-founder of WOMMA, CEo of GasPedal Marketing, author of Word of Mouth Marketing, and popular new media speaker/personality...is interviewed at BlogTalkRadio.

Andy's always got things to say, nearly all* of them smart, to the point, real-world and how you can turn the power of WOM, word-of-mouth, loose to build your organization. It's a good talk.

* I couldn't say ALL...

What's good customer service worth?

Gotta be in the trillions, right?  - Kevin Drum, Adventures in Service Land

Right.

Now there's an opportunity. A trillion dollar market, waiting for the companies that deliver...boring, old-fashioned, old-school, nothing-to-do-with-web-2.0, never-heard-of-FaceBook, never-seen-a-viral-media-I'd want, plain-vanilla, good customer service.