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Additional Features On Our Conference Call Services

We find that a regular reminder of the features of our conference calling services help keep them fresh in everyone's mind. The list below includes standard features and features available upon request. Each of them, singly or together, can enhance the effectiveness of your conference call.  Please feel free to call us, 877-227-0611 ext. 3, if you need more information, a quick refresher on their use, or wish to add them to your feature-list. You can also email us.

MUSIC ON HOLD OPTION: All callers using the guest access code are placed on music hold until a caller using the host access code joins the call.

CHAIR HANG UP: When all callers using the host access code hang up, all participant access code lines are automatically disconnected from the call.
ENTRY TONES - A single beep will alert the group that someone has entered the conference.

EXIT TONES - A single beep will alert the group when someone leaves the conference.

NAME RECORDING – WITH ENTRY ANNOUNCEMENT: An automated voice prompt asks each caller to state their name before they join the conference call. The name is then announced to the entire group as the caller is placed in the conference call.

During the conference a host may press #1 to play the recorded names of the participants currently on the call. Only the host/guest pressing #1 will hear the name playback. The callers must be on the call for their name to be played back. If a caller should hang-up before this feature is pressed, their name will not be played back. 

NAME RECORDING – WITH PRIVATE ROSTER PLAYBACK: An automated voice prompt asks each caller to state their name before they join the conference call. The caller is then placed in the conference call with a single entry tone.

During the conference a host may press #1 to play the recorded names of the participants currently on the call. Only the host pressing #1 will hear the name playback. The callers must be on the call for their name to be played back. If a caller should hang-up before this feature is pressed, their name will not be played back. 

VOLUME GAIN:  A host/guest may press *4 to increase the volume on their line. Simply press *4 again to remove the volume gain.

MUTE-ALL/LECTURE MODE: A host has the ability to mute and unmute all the guest or participant lines. Muting the guest will allow them to participate in a ‘listen-only’ mode and ensures maximum clarity on the call.

MUTE INDIVIDUAL: A guest may mute their individual line. This allows guest to mute the individual line if their telephone does not have a mute feature on it. It is advisable to alert your conference participants to mute their lines when not speaking to ensure maximum clarity on the call.

Quite often we receive calls from customers reporting background noise interfering with the conference call. It's solved by either muting all lines by the host or reminding everyone to mute their lines individually. Operators can join the call to mute an individual's line if there's no response from them.

CONFERENCE LOCKING:  For added security, the host may lock the conference. This will prevent additional callers from joining the conference. The host may unlock the conference at a later time to allow new entrants.  Be sure all your expected guests are connected before using the locking feature. *Note: the operator will be unable to access your conference call or the host/guest, if necessary, when the conference is locked with this feature.

CALLER COUNT: A host may press *8 to hear the total number of participants on the conference call. Only the host/guest who presses *8 will hear the caller count.

CONFERENCE END: When the conference call has ended, a host/guest may press this feature on their phone to disconnect all callers from the conference.

We hope this helps. We have a small percentage of accounts whose services have served them well to date, but who do not have some of these features. We're happy to change your service to provide these enhanced service options at no charge and while maintaining your current savings with us.

September 2, 2005 in Our Services | Permalink

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