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Online Backup: MOZY Replies

Almost immediately after posting our review of Online Backup Services, I was contacted by Devin Knighton, Manager of Public Relations for Berkely Data Systems - MOZY.  I say 'almost immediately'. It was certainly within the hour of the post being published. Hats off to Devin and his crew at MOZY for being on top of the conversation. Devin offered this reply below which I publish with his permission:


Thanks for taking time to test Mozy and include it in your blog. I’m sure you are busy, so making time to test Mozy for yourself and blog about is much appreciated.

However, I want to clear up a couple of misunderstandings...

First, no backup service will work when your computer hibernates. That said, Mozy does make the backup process easy and seamless because it offers incremental backups at the file level, a throttling feature that keeps the service from bogging down your system, and open/lock file support that allows you to run successful backups without shutting down any programs.

Second, Mozy does offer excellent customer support. But it’s tiered to the level of service you choose. Mozy Free offers e-mail support with a 24 hour turnaround. Mozy Unlimited offers real time support via live chat during regular business hours. And the new MozyPro designed for businesses (www.mozypro.com) offers 24/7 phone support. Since you’re a business, I suggest you consider trying out the new MozyPro[We'll do this in April, Devin. Perhaps a complimentary trial...?]

Again, thanks for thinking of us. Please contact me directly if you have any other questions.

Best regards,

Devin Knighton
Manager of Public Relations
Berkeley Data Systems - Mozy

devin@mozy.com| cell: 801-722-8187

774 East  Utah Valley Drive
American Fork, Ut  84003

Fax: 801-756-2576


Gotta love this for a couple of reasons: 1) a company staying on top of what's being said about them in the blogosphere, on the 'net; 2) an articulate, concise response to a customer's feedback which they are willing to share publicly.  That says a lot about a company and their treatment towards their customers. Thanks, Devin.

March 2, 2007 in Web/Tech | Permalink


That is why Mozy's rankings are going up at the backup review website:


Posted by: Simon | Mar 2, 2007 5:53:00 PM