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Staying in Touch with Your Customers: FreshBooks Style

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional .

FreshBooks is also a role-model for any company who wants to generate high net promoter scores, from generating customer evangelists. With their blog, their regular visits to customers in different cities, and the Mesh event they help organize and sponsor, these guys talk/talk and walk/walk. And now they've taken their game to a new level: they're going on the road. They're renting a RV in Florida and driving to Texas. Along the way they'll be stopping to see customers and sharing the whole story online at their ROADBURN site.

Disclaimer: They're a customer. I'm a guest author once a month on their blog writing about customer service. FreshBooks is one of our value-add partners for you with a special offer of savings for you, our customers, for their service.

February 22, 2008 in customers in the news | Permalink